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Shipping & Returns
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Shipping/Backorders:
We try to keep an ample supply of all our products. All items in stock are shipped at time of order. Out of stock items will be placed on backorder and you will be notified. All backorder items will be shipped at the time the product becomes available.

If the backorder period exceeds 30 days, we will notify the customer prior to shipment release. Backorders are shipped at prices in effect when the item was ordered. Most back ordered items are shipped within 7 to 14 business days.

Missing Items: After a reasonable time, if your order or part of your order fails to arrive, please send an email to sales@luxoonline.co.uk. We will launch an immediate investigation in order to help resolve the problem as quickly as possible.

Product Defects: Immediately you receive the items you ordered, please check and ensure that they are supplied correctly. If any of the items prove to be defective or damaged, please take a picture with a digital camera or a mobile phone that clearly shows the defect and send the picture together with your order ID and address to: ukoffice@glamox.com. Once we have checked and confirmed the defect we will send you a replacement and arrange collection of the faulty item.

Unwanted items: Cancellation and Returns: If for any reason you are not happy with your purchase, you may cancel the order within 14 of receiving the item/s. Once you have informed us of your cancellation you have up to 14 days from that date to return the item/s to us. The item/s needs to be in their original unused condition and with original packaging and any labels intact. Once we have received your returned item/s and confirmed the condition we will issue a full refund of the price you paid for the item/s. Please note it is your responsibility to pay for the return postage.

Please return the item/s to: Glamox Ltd, c/o Mini Clipper Logistics, CH5 Leighton Industrial Estate, Billington Road, Leighton Buzzard, LU7 4AJ and send an email to ukoffice@glamox.com with your order ID and the item/s you would like to return and state the reason for the return. We will then send a returns authorisation document for inclusion within your returned goods package. Please DO NOT return any item/s until you have received our returns authorisation document.

Address for returns:
Glamox Ltd. c/o Mini Clipper Logistics, CH5 Leighton Industrial Estate, Billington Road, Leighton Buzzard, LU7 4AJ.

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