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Terms and Conditions
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Privacy:
Luxo takes the privacy of your personal data seriously and will never share your data with any other company.

By registering with luxoonline.co.uk you are accepting and consenting to the practices described here.

Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address and email address for confirmation of the order. This information is used for delivery, billing purposes and to fulfil your order.

luxoonline.co.uk gives you access to information about your account for the limited purpose of viewing and updating that information.

Any personal information provided to or to be gathered by luxoonline.co.uk is controlled primarily by Glamox Ltd.

Payment:
For secure payments we use Paypoint Secure payment service. All major credit and debit cards are accepted for payments. American Express is not accepted. Currency is Great British Pounds (GBP) only.

Order Contract:
When you place an order to purchase a product from luxoonline.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. That acceptance will be complete at the time we send the Dispatch Confirmation email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation email to have been dispatched do not form part of that contract.

Postage:
The cost of postage of your order is included within the cost of the product.

Delivery and Availability:
We aim to dispatch all orders within 2-7 days if the products orders are in stock. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order we will inform you by email if any of the products you have ordered have become unavailable and we will dispatch the order to you as soon as the products become available again. If we cannot source your item we will contact you to inform you and offer a full refund.


Returns and Refund Policy

Unwanted items: Cancellation and Returns:

If for any reason you are not happy with your purchase, you may cancel the order within 14 of receiving the item/s. Once you have informed us of your cancellation you have up to 14 days from that date to return the item/s to us. The item/s needs to be in their original unused condition and with original packaging and any labels intact. Once we have received your returned item/s and confirmed the condition we will issue a full refund of the price you paid for the item/s. Please note it is your responsibility to pay for the return postage.

Please return the item/s to: Glamox Ltd, c/o Mini Clipper Logistics, CH5 Leighton Industrial Estate, Billington Road, Leighton Buzzard, LU7 4AJ and send an email to ukoffice@glamox.com with your order ID and the item/s you would like to return and state the reason for the return. We will then send a returns authorisation document for inclusion within your returned goods package. Please DO NOT return any item/s until you have received our returns authorisation document.

Product Defects:
Immediately you receive the items you ordered, please check and ensure that they are supplied correctly. If any of the items prove to be defective or damaged, please take a picture with a digital camera or a mobile phone that clearly shows the defect and send the picture together with your order ID and address to: ukoffice@glamox.com. Once we have checked and confirmed the defect we will send you a replacement and arrange collection of the faulty item.

Our Details:
Glamox Ltd, Trading Name: Glamox Ltd, Registered in England, Company No. 670006. Our Registered Office is Glamox Ltd, Unit 3 Capital Business Park, Manor Way, Borehamwood, Hertfordshire, WD6 1GW Telephone: 0208 953 0540

Address for returns:
Glamox Ltd. c/o Mini Clipper Logistics, CH5 Leighton Industrial Estate, Billington Road, Leighton Buzzard, LU7 4AJ.

Cancellation of an order:
If you decide for any reason to cancel the order, please read 'Unwanted items: Cancellation and Returns' above before emailing: ukoffice@glamox.com

Product replacement:
If any of your products are defective please read 'Product Defects' above before emailing: ukoffice@glamox.com

Any other customer queries: Please read our FAQs first, we have tried to answer all possible questions and you should be able to find an answer. However, if you can't find an answer in these FAQs, then please email to: ukoffice@glamox.com and we'll help you as soon as we can.

Intellectual property rights:
All rights, including copyright, in this website are owned by or licensed to Glamox Ltd.

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